Hiring a Customer service Executive for Abu Dhabi.
- Answering calls and social media messages.
- Provide accurate, valid, and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts, and file documents.
- Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Follow communication procedures, guidelines, and policies Take the extra mile to engage customers’ Requirements.
- Providing quality and timely resolution in line with the established guidelines. Accountabilities Core Responsibilities.
- Responsible for providing excellent customer service to existing as well as prospective customers by handling their queries and complaints
Assist customers on status of their shipment, outstanding shipments, or tracking.
- Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help always.
- Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
- Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues.
- Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
- Analyses customer feedback and ensures necessary action is taken on improvement areas.
- Ensures adherence to quality standards for all customer interactions.
- Follows up with relevant internal teams to resolve customer complaints and respond to any queries.
- Bachelor degree holder.
- Previous experience in the similar role.
- Exceptional customer service, active listening, and verbal and written communication skills.
- Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
- Strong time management and decision-making skills.
- Ability to ask prying questions and diffuse tense situations.