CUSTOMER SERVICE EXECUTIVE

Al Ghazi
Published
January 18, 2021
Location
Abu Dhabi, United Arab Emirates
Category
Job Type

Description

Hiring a Customer service Executive for Abu Dhabi.

Key Responsibilities:

  • Answering calls and social media messages.
  • Provide accurate, valid, and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts, and file documents.
  • Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Follow communication procedures, guidelines, and policies Take the extra mile to engage customers’ Requirements.
  • Providing quality and timely resolution in line with the established guidelines. Accountabilities Core Responsibilities.
  • Responsible for providing excellent customer service to existing as well as prospective customers by handling their queries and complaints
    Assist customers on status of their shipment, outstanding shipments, or tracking.
  • Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help always.
  • Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
  • Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues.
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Analyses customer feedback and ensures necessary action is taken on improvement areas.
  • Ensures adherence to quality standards for all customer interactions.
  • Follows up with relevant internal teams to resolve customer complaints and respond to any queries.

Key Requirements:

  • Bachelor degree holder.
  • Previous experience in the similar role.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Understanding of company products, services, and policies.
    Proficiency with computers, especially with CRM software, and strong typing skills.
  • Strong time management and decision-making skills.
  • Ability to ask prying questions and diffuse tense situations.
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